February 2025 - Agile WoW (Way Of Working)

How to Implement SAFe®: A Practical Guide with Real-World Insights

Agile has revolutionized software development, but scaling it across large, complex organizations remains a significant challenge. Enter the Scaled Agile Framework (SAFe®) — a comprehensive methodology designed to bring agility to the enterprise level. In this guide, we’ll explore the fundamentals of SAFe, its implementation roadmap, key roles, common pitfalls, and practical insights you can […]

Business Analyst improving customer experience using journey maps and feedback tools

How Business Analysis Drives Exceptional Customer Experience: Techniques, Examples & Tools

BA Skills / Siddhesh Ghirnikar

🧱 1. Introduction In today’s digital economy, delivering a seamless customer experience (CX) is not optional—it’s essential. While marketing and design often take the spotlight, Business Analysts play a critical, often under-recognized role in aligning systems, processes, and requirements to customer needs.This post explores how business analysis techniques can enhance customer satisfaction, increase retention, and

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